Partner Account Manager

Reports to: Head of School Services

Location: Hybrid - Newmarket (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice)

Salary: £30,000 - £35,000

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As partner account manager, you will support our projects team in launching and delivering new solutions to our edtech customers. You’ll be tasked with building relationships with prospective customers across a number of projects and will enjoy interaction with a diverse range of stakeholders.

As you’ll be joining a newly created team and supporting projects that are in their infancy, we're looking for someone who enjoys exploring new ways of working with a proactive approach to support the division's growth plans.

You’ll have a large opportunity to showcase your skill set and make a real impact within a collaborative and close-knit team that will have your back in all that you do.

What you’ll be doing:

• Nurture and build relationships with key partner accounts
• Develop and define account management strategy to achieve business objectives
• Work with our technical support colleague to understand how to assist partners with technical queries
• Successfully deploy products in schools that results in their success with Wonde
• Where necessary deliver demonstrations of products to stakeholders
• Research new and innovative ways of working and implement processes accordingly
• Identify new business opportunities by supporting the current customer portfolio and understanding their needs
• Develop and implement customer strategy to drive desired growth
• Research and develop new tools and technology to support the success of the division
• Create, prepare and deliver reports on the status of key projects and opportunities
• Create and deliver internal communication focused on partner updates
• Work closely with the product team to understand and monitor partner requests and tickets
• Partner with the marketing team to support sales campaigns resulting in customer engagement and acquisition
• Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise
• Collaborate with wider teams to further define and expand the scope of existing opportunities

What we’re hoping you’ll bring:

• Proven track record in a proactive role
• Previous experience supporting stakeholders throughout the customer lifecycle
• The ability to communicate with a diverse range of stakeholders, ensuring maximum customer growth in all areas
• The ability to support projects from conception through to delivery
• Natural capabilities to communicate with a diverse range of stakeholders
• The desire to learn and take on new challenges
• Natural in identifying and approaching new ideas
• Ability to prioritise workflow and ensure deadlines are met
• Excellent communication skills, both written and oral with a high degree of attention to detail
• Good attitude towards individual and team success

What you’ll get:

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week
• Flexible working schedule/work-from-home opportunities
• Onsite gym and well-being (quiet room) facilities
• Buying and selling holiday scheme
• Additional holiday for length of service
• Annual allowance for volunteering days
• Onsite trained mental health and well-being champions
• Monthly lunch club (on us)
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
• Enhanced maternity, paternity, and adoption benefits
• Electric car scheme
• Cycle to Work Scheme
• Eye examination scheme
• Financial contribution to the set up of work-from-home environments
• Use of new and leading technology in the form of apple products
• Frequent company-funded social events
• Office closure between Christmas & New Year
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you!

Wonde is an equal opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support.

careers@wonde.com/01638 438094

Please only use this number for needed amendments. If you're looking to understand more about an opportunity you’ll need to apply or confirm a time with the talent team at the above email address.